Self-Exclusion Policy

Self Exclusion is available for customers who wish to ban themselves from the Casino. This may be a useful tool for those experiencing gambling problems.

We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.

Self-exclusion – If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting [email protected], or through the My Account section on moonspin.com. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 1 hour and without maximum limit for exclusion period. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting the above email address. Any funds remaining in your account/s, shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) in order to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times. Kindly check clause 9.7 from “Terms and Conditions” Section related to retaining funds. Reasonable endeavors will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behavior lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognize or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.

Filtering Systems – Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet on our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions.

In order to ensure anti-fraud measures, prevention of money laundering, financing of terrorism and abuse on the part of the User (“User” or “Player”), We reserve the right to verify the User’s identity.

In lieu of the above, We are entitled to request up-to-date documents from the Users in relation to their source of funds. We may further request a high resolution selfie of the User with their up-to-date documents near their face, even though the User has already passed the identity verification in the past.